Connectivity-as-a-Service

Tiviti is an integrated WAN and LAN solution provided as a flexible, commercial proposition, analogous to the ‘as-a-service’ mode of technology delivery. Everything is bundled into a single subscription charge and provided on a per-user-per-month basis, with no up-front capital costs. It also provides complete flexibility when it comes to increasing or decreasing user numbers month by month. 

A Tiviti customer will no longer need to own or procure any hardware devices in their office environments (i.e. their LAN). The subscription model eliminates the need for you to buy, own, manage and depreciate any hardware. It also reduces the burden on your own internal IT team to manage it. And it also eliminates the typical 4 to 5 year hardware lifecycle, which is continually repeated due to equipment becoming outdated, reaching end-of-life or no longer fit for purpose.

Tiviti incorporates all the tangible hardware, firmware and software assets, and all the additional services and human capital resources involved in providing connectivity. In summary, this includes integrated network design (LAN & WAN), asset and configuration management and control, installation and migration, LAN access switches, distribution and core switches, routers, business firewalls, perimeter security, networking monitoring, all 3rd-party vendors, Wireless Access Points, WAN access, business mobile data - including supply, installation and consumption on a private, secure network basis (i.e. a dedicated private APN).

Tiviti is not delivered solely through people, but through a combination of automation, orchestration and a standardised operating model for both LAN and WAN. Rather than a loss of oversight and authority, Tiviti returns significantly increased flexibility and control back to the customer. Outcomes are not controlled, services are not ordered and changes aren’t made in a manual way through people, but in real-time through an online customer portal that allows connectivity to be managed minute-by-minute, day-by-day, month-by-month.

If you have already invested in building a core network, we will buy your equipment for its balance sheet value and lease it back as part of the standard subscription service. This allows you to sell and transfer your existing network infrastructure to us, at which point we take complete ownership, responsibility and control of delivering connectivity to you. The cost of purchasing the assets is absorbed into the subscription cost, but it also removes service boundaries and ambiguous demarcation points. 

As part of the onboarding process, we will conduct a comprehensive network audit and assemble a full network inventory database, which will then be maintained throughout the life of the contract. You will have the ability to manage and change business user connectivity requirements, along with other daily and weekly administrative tasks and changes through a self-service portal. The information captured in the inventory and asset register is also visible through the portal. As part of the service, we will locate devices, understand current configuration, make changes, update the documentation and configuration database, before closing any task. All changes are logged in your portal, along with a full audit trail of what happened, when and by whom.

With Tiviti, your network will be managed by a single service provider, giving you all the associated benefits. However, the major difference between Tiviti and a traditional managed services contract, is the latter will be based on a long-term commitment - anything between 3 to 7 years. With Tiviti, it is a simple monthly contract.