In the era of electronic messaging, it’s still good to talk - but businesses persisting with traditional phone networks for their voice communications face crippling inflexibility and exorbitant line rental and call costs.
Complex inbound and outbound call processes are virtually impossible with these traditional networks, which restrict the adding and removing of DDIs or the introduction of even semi-intelligent routing protocols.
SIP (Session Initiation Protocol) technology provides the answer allowing you to upgrade your voice telecoms set-up, while eliminating scalability concerns and removing the costs of traditional line rental and voice infrastructure - such as PBX equipment.
Put simply, SIP enables more cost-effective access to the PSTN, opening up new capabilities like call routing and fax. This gives you greater control over numbering, as well as providing the all-important flexibility that allows your connectivity to grow with your business.
For single-site environments. Provisioning takes only a few hours when DDI ranges are requested with no number porting.
If you have a “distributed” model in place, we can deliver SIP trunks into two diverse sites to provide resilience to the telephony infrastructure.
If you’re looking for extra resilience or need to accommodate a DR solution, the Dual SIP Trunk-Dual DC service is designed to meet your needs.
For customers connected to our WAN network, Convergence provides a cost effective, resilient and highly available SIP Trunk and MPLS conduit between your telephony system and the SIP-connected PSTN services we connect it to.
We offer connectivity over a range of access technologies including Ethernet and Ethernet-in-the-First-Mile (EFM) IP, providing direct connectivity to ensure high-quality voice services.
We can also provide international billing, number porting and DDI services, and a range of inbound service options - all of which are ideal for call centres.
Convergence Group builds relationships not just networks .
We work closely with the network providers and leverage our position to secure the best deal for your business.
Convergence security services can be scaled to meet your organisation's specific requirements.