When a problem occurs, and it will, you need to know that you can identify it, report it and deal with it without delay.
This is an area of our business that we focus on and take very seriously. A real engineer (someone who will understand and be able to fix the problem) answers support calls and is tasked with understanding the nature of the problem and seeking immediate resolution.
The engineer has responsibility and ownership of the problem from start to finish including logging, responding, resolving and reporting back on the issue.
NetView is our online customer portal which enables complete transparency around the performance of your network. You can access NetView and see what is going on across your network at all times. Our goal is to be completely open and honest with you and NetView enables this.