Professional Services

At Convergence Group, our goal is to understand your communications issues and challenges and get a clear understanding of your needs, so that we can support you effectively.  From taking a close look at your current network infrastructure through planning changes and improvements, to configuring, project management and training your personnel to use and manage the new network, we are here to support and assist as required.

How Convergence Group can help

Our professional services are essentially divided into two areas; consultancy based planning services and delivery based services.

Consultancy – Planning Services

Network Health Check

Our network health check will help you understand how your current IT infrastructure is performing.  We will conduct network and firewall audits to understand where problems are occurring and where improvements need to be made to enable your business to function more effectively.

Network Capacity Planning

Capacity planning is all about understanding exactly what your business needs are today and where you plan to take your business over the next 3 to 5 years.  How many offices, suppliers, data centres will you need to connect? Where are they and what applications are being used and considered for the future? How much data do you need to back up and plan to back up going forward? Will you need to support a defined disaster recovery policy? These are just some of the questions we will address. The answers will help us start building your network infrastructure capacity roadmap and network design.

Network Design

Once we have completed network health checks and the capacity planning process, the next step is to design your new network.  This involves mapping out the detailed architecture of the network infrastructure in line with an agreed strategy.

Product selection – Technologies and Vendors

With your network design agreed, it is time to select the best fit technologies from the right suppliers. We have close relationships with all major technology vendors providing the latest data networking and IP products and services from a host of different suppliers, all under one roof. We are confident that we can build a cost effective, flexible solution to meet your needs.

Network Management

All network solutions supplied by Convergence Group include full, proactive network support. We manage your network connections and hardware devices using our web enabled management software. That means we can detect early, potential connection and hardware problems.  SMS or email alerts are triggered as soon as any problem is detected.  As customers have full view of their network via our NetView tool, they have the ability, in real time, to see how effective we are as their network partner.

Delivery Services

Network configuration and installation

Once your infrastructure has been fully health checked, your network capacity planned, network designed and technologies and vendors selected, the next step is to get the whole thing configured and installed.  This can be quite challenging if you have chosen next generation products and services from new suppliers.  Our skilled project managers ensure that the new equipment, policies and services are configured and installed speedily, accurately and efficiently, so that you are up and running without delay.

Network Migration strategies

We can also help you migrate from old to new network infrastructures, working out an appropriate schedule for the integration of new technologies and services while minimising disruption to your business in the meantime.  If you don’t have the skills in house or simply don’t have the management time, we can take the load.
 

Training

Our training services cover everything from how to install and make the best use of routers and switches, to setting up firewalls and creating rules and policies.  We can also provide additional training on how to use our NetView network management tool, which gives you a complete view into your network – what is up, what is down, historical and current activity reporting and more.

Infrastructure reviews

We will not just leave you to it once the network is installed and running smoothly.  We stay abreast of latest technology developments and continually upgrade our own infrastructure to cater for emerging technologies and business networking trends.  We make a point of proactively contacting customers to offer a review of the network infrastructure and to look for ways to make it more efficient and more tailored to your continually evolving business needs.