Next Generation Voice

Converging Communications

Slowly but surely we are seeing a shift towards what is known as converged communications. Most organisations have a host of communication networks with desktop phones, e-mail, fax, and mobile clients to name but a few. IP telephony and IP communications solutions are particularly valuable in allowing organisations to streamline business processes. This could include expanding home and remote working, saving office space and reducing costs around the benefits that carrying voice, data, and video communications across an IP infrastructure can bring.

Convergence Group offers a number of Next Generation voice solutions:

Customer managed IP Telephony

Voice over IP (VoIP) brings with it a whole host of benefits to your business.

It is highly flexible, scalable, easy to manage and maintain and also to move around.

It can save you money as you can reduce the number of separate networks you need to support (i.e. voice and data can be consolidated into a single network)

Moving to a virtual PBX software solution is cheaper than a legacy system and reduces your upfront cost of purchase

Your employees can be supported with your corporate telephony system while working at home or elsewhere.

The capacity to add more office sites to the same network is huge. Resilience and therefore reliability is also superb.

Convergence group can help design, deliver, implement & deploy your VoIP infrastructure. We will also train your people and provide on-going support.

Hosted IP Voice

If you would like us to host your Virtual PBX and VoIP services, we are happy to help. Our leading edge privately owned network infrastructure is constantly updated, maintained and improved so that we can effectively host your VoIP system in our cloud and rent out phones for you to use in your offices.

The advantages:

No upfront capital cost

A simple monthly bill covering the cost of your operations

No in house support costs except where you wish to view your policies via your web portal

Because the cost is operational expenditure rather than capital expenditure, it helps you to manage cash flow and your bottom line. VoIP is fantastic for telephony in growing businesses and where organisations need to support remote workers and increasing numbers of office locations.

SIP

We also offer a SIP service where ISDN lines are consolidated into a single point meaning that customers need buy fewer lines. If your way of working requires supporting bursts of telephone activity, SIP is ideal as it can expand and contract to meet the capacity of your particular business needs.

We also offer support for real time video and video conferencing applications.

If you want to stream real-time video between sites or increase the productivity of your staff with video conferencing solutions, our MPLS, VPLS and Next generation Ethernet capable network can guarantee the quality of service levels that you need to run these applications.